In each case you connect with an independent restoration company serving ZIP codes here. Below you will find what to include, what happens next and the right place to send each kind of question.
Ways to reach a provider
- The request form: name, phone number, ZIP code and the service you need
- Call Now: the quickest route if you want to talk through the problem
- The service pages: pick the page closest to your problem to understand the work first
What to include in your request
- Anything that affects the work: pets, children, allergies, locked gates
- The best time for a call and who can give access
- Photos or notes of what you have tried
- The street address or at least the ZIP code of the property
- What you saw, where and when it started
What happens after you send it
Your request reaches an independent restoration company serving your ZIP code, and the provider calls you back. During that call it confirms the address, asks questions, explains any assessment charge and agrees when to inspect. This website promises no appointment, price or arrival window.
Where we connect you: Seattle and nearby cities
In Seattle, Damage Restoration Seattle WA covers ZIP codes: , and requests also go to providers serving Bellevue, Renton, Shoreline, Kirkland and Tukwila. You can still send a request if your ZIP code is not listed; the provider will tell you whether it can serve the address.
Questions that are not about booking
For a question about information shown on this website, use the form and say that it is a website question. For questions about work already carried out, contact the provider named on your agreement. For questions about licences, ask Washington State Department of Labor and Industries, which registers contractors.
Emergencies
Fire, a gas smell, an electrical hazard, flooding and a serious allergic reaction are emergencies that need emergency services before anything else, and a request sent here does not replace that call. This website is not an emergency service.
Before you call: a quick checklist
- Take two or three clear photos
- Write down the date the water or storm damage problem started
- Note any earlier work or treatments
- Have your address and ZIP code ready
- Decide who can be home and when
What a useful description looks like
Picture two descriptions. The first reads, "I have a water or storm damage problem." The second reads, "Three weeks ago I saw it in the back bedroom; it comes mostly at night; I took two photos and tried a product from the store without success." The second is what lets a provider plan the right inspection and bring the right equipment.
Photos and details that help
- A wide photo that shows where in the property the problem is
- A close photo of the evidence, with a coin or ruler for scale
- The age of the home and any recent repairs
- The date and time you noticed it and how often since
- Notes about products you tried and what happened
Access, pets and timing
Let the provider know who can give access, whether gates are locked, whether pets are loose and which times suit you. Gate or alarm codes should never go through a general form; share them directly with your chosen provider after confirming who they are.
Renters and property managers
A tenant needs to check the lease and inform the landlord or manager in writing, as the work may need their authorization or arrangement. A building manager should state how many units and common areas are involved so that the visit can be planned.
After the visit
Once the work is done, keep the invoice, the written findings and the warranty terms. If the problem returns, call the provider first and refer to those documents. If you want to tell the website about your experience or about something unclear on a page, use the form and mark it as feedback.
Replies and what to expect
The form accepts requests at any time. A provider replies according to its own schedule, so no response time is promised by this website. Use Call Now to talk right away, and if you hear nothing back, send the form again or call another provider.
How your details are used
Form details go to an independent provider for one purpose: contacting you about your request. They do not feed a mailing list for unrelated advertisers. What is collected, and who receives it, is explained on the privacy page.
Contact for website questions
If you have a question about the information on this website, such as a coverage list or a guide, use the form and say that it is a website question. Include the page and what looks wrong so it can be reviewed.
What to expect from the first conversation
- The provider asks for your address, your ZIP code and a description of the problem
- You hear what the assessment involves and whether it carries a charge
- You agree a time for the inspection, or you decide to compare another business
- You receive the findings and a written scope before you agree to any work
- You keep the right to ask questions, take time and say no
