How Damage Restoration Seattle WA works

Step 1: describe the problem

What you noticed, where and when: that is where to start. For damage restoration it generally includes the room or part of the property involved, when it started, how frequently it happens and what you have tried. Photos help, and you need not know the technical name, since identifying the problem is the provider's first job.

Step 2: check your ZIP code

In Seattle, the site covers ZIP codes: . Providers serving Bellevue, Renton, Shoreline, Kirkland and Tukwila also receive requests. A ZIP code on the list begins the confirmation and does not promise an appointment, since the street address and availability are confirmed by the provider.

Step 3: use Call Now or send the request form

With Call Now you reach a provider directly; with the short form your details go to a provider who replies by phone. Name, phone number, ZIP code and the service needed are requested, plus your consent to be contacted by a provider. Purchase does not depend on consent.

Step 4: the provider confirms the details

• Your address, property type and access
• What you have seen and what you have tried
• Whether the job fits the provider's service area and schedule
• Any assessment charge before the visit
• Who will attend and what to expect on the day

Step 5: the inspection and the written scope

A sound visit opens with an inspection of the moisture, materials and the source of the water that bear on your problem; the provider then says what it found and explains the proposed assessment, drying and repair. Before agreeing, get the scope, exclusions, products or parts and follow-up in writing.

Step 6: decide, schedule and follow up

Your options are to accept, compare another provider or decline. After accepting, hold on to the written agreement, the product or parts list and any warranty terms, and find out what to do and whom to call should the problem come back.

What to prepare before you call

• The date the water or storm damage problem started and any earlier work
• A short description and any photos
• Notes on pets, children, allergies or other health concerns
• Who can give access to the property and the best time to reach you
• Your street address and ZIP code

What this process is not

Sending a request does not give you a diagnosis, a confirmed appointment, a price or a warranty; it connects you, and the provider supplies all of those. Where a provider makes an unusual promise, for instance a guaranteed result or a phone price for an unseen problem, request it in writing.

A worked example

Say you hear scratching in the ceiling at night and find droppings in the garage. You read the service page that matches, check that your ZIP code is listed and use Call Now. The provider asks where you heard the noise, when it started and what the droppings look like, then agrees a time to inspect the roofline and attic. At the visit they show you what they found, explain the proposed assessment, drying and repair and write down the scope. You compare it with a second opinion if you want, then decide.

Accepting, changing or declining any part of that example is up to you.

If the provider cannot help

A provider may decline a job because the address is outside its area, the schedule is full or the work is not something it does. Tell the person you speak with that you still need help and ask whether they can suggest another business, or send the form again so another provider can respond.

If you need help right away

Use Call Now rather than the form when the problem is urgent, and describe the urgency. If there is a danger to people or property, such as fire, flooding, an electrical hazard, a gas smell or a serious allergic reaction, contact emergency services first. This website is not an emergency service.

Your choices at every step

• You can read first and call later
• You can use the form without calling or call without using the form
• You can ask for the scope and the product or parts list before you agree
• You can compare another provider or decline
• You can ask the provider to stop contacting you

Timing, scheduling and access

How soon a provider can attend depends on its schedule, the time of day and how urgent the problem is, so this website promises no arrival window. Tell the provider who can give access, whether gates or pets are involved and which times suit you. Agree the time of the visit and how you will be told if it changes.

If the problem changes or gets worse

If the situation changes before the visit, such as water spreading, activity increasing or a part failing, call the provider and say so. A provider can often change the plan, the order of work or the time of the visit when it knows what has changed.